ACCOUNT

Manage profile

Change personal data, renew your application password, enter a secret question – everything relating to your account in one place.

ENTRY

How to access your profile area

Click on Ihr Profil in the navigation bar at the top. You will see all your stored data and can adjust it directly.

Important: All fields in the profile are mandatory. If you change something, all fields must still be filled in – otherwise the change cannot be saved.

AREA 1

Customize personal data

Four fields, all mandatory. This is where you enter how TeleCash can reach you.

First name

Your first name as an authorized user.

Surname

Your last name.

e-mail

Allowed are letters, numbers and the special characters _ - . @. Other characters are rejected.

Telephone

Digits only – no spaces, no hyphens, no brackets. Also no international spelling with a plus sign.

After a successful change, you will receive a confirmation message in the system.

AREA 2

Application password and secret question

The request password is not the same as your login password. It is used when you request a password reset – as an additional identity check.

Instead of a classic password, you enter a secret question with an answer. If you forget your login password, the system will ask you this question before sending you an initial password.

How to create the secret question

01 – Click on box

In the profile area you will find the box for the application password. Click on it to activate the change mode.

02 – Select secret question

From the drop-down menu, select a predefined secret question. Choose one whose answer remains the same – no “favorite food”, because this could change.

03 – Enter answer

Type in the solution word. Pay attention to upper and lower case – the answer must be entered exactly as you enter it here when resetting the password. Make a note of it in a safe place.

04 – Save

Click on Abschicken. You will receive a confirmation that the change has been saved.

HYGIENE

Three profile routines

Act immediately in the event of staff changes

If an employee leaves the company, MOP access must be deactivated. Security gap and compliance issue in one.

Document secret question

The answer to the secret question belongs in your password manager – together with the login. Otherwise you will find yourself standing in front of a locked door if you reset your password.

Keep your telephone number up to date

TeleCash uses them for queries regarding security-related transactions. Outdated numbers can lead to delays if something needs to be clarified.