Glossary

Card payments are processed daily by thousands of Swiss businesses—but the terms behind them often go unexplained. What is a chargeback? What does “forced acceptance” mean? How do “reversal”and “refund” differ?

This glossary provides answers to the questions merchants ask, as well as to the terms that acquirers, banks, and terminal providers take for granted. Each entry explains what a term means, what it entails in practice—and how SwiPay handles it.