HELP CENTER

Merchant Online Portal for merchants explained

Everything you need in the MOP of TeleCash byFiserv – in six clearly separated areas. Choose the area that interests you at the moment.

TOPICS

Which area are you currently working on?

Access & Registration

Activation link, Microsoft Authenticator, assign password. The clean way to the first login.

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Operation & navigation

Modules, buttons, language, data availability, tooltips, business partner change.

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Search & Research

Authorizations, transactions, collectors, balances, payments, chargebacks, interchange.

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Invoices & reports

Statements as PDF, reports as CSV, download documents, archive data.

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Manage profile

Change personal data, change application password, enter secret question.

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Understanding system messages

Common error messages, what they mean and how to fix them immediately.

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THREE POINTS YOU SHOULD ALWAYS KEEP IN MIND

Before you get started

Activation link: Valid for 24 hours

The link from the TeleCash welcome email expires after 24 hours. Plan an undisturbed quarter of an hour in good time.

Microsoft Authenticator - only this one

Only the Microsoft Authenticator is mandatory. Other authenticator apps are not accepted. You do not need a Microsoft account for this.

Save password immediately

Enter your new password directly into a password manager when you log in for the first time. No access without a password.

Do you need help now?

Whether it’s an expired activation link, Authenticator problems or a forgotten e-mail address: We’ll solve it faster together.

Merchant Online Portal is a service provided by Fiserv. SwiPay provides access as an independent acquiring partner. This page is part of the SwiPay Help Center – it supplements the official TeleCash user manual, but does not replace it.