MOP Help Center | 01 Access & Registration

ONBOARDING HELP

Your access to the Merchant Online Portal

Step by step to a clean go-live with TeleCash byFiserv. Please read the three mandatory instructions before you get started – they will determine whether your access works on the first attempt.

READ THIS FIRST

Three points that decide your go-live

Activation link: 24 hours

The link from the TeleCash welcome email is only valid for 24 hours. After that it expires and must be requested again – this delays the go-live by days.

Microsoft Authenticator - only this one

Only Microsoft Authenticator (free of charge) is mandatory. Other authenticator apps such as Google Authenticator or Authy are not accepted. You do not need a Microsoft account for this.

Save password immediately

When you log in for the first time, you assign a new password. Save it immediately in your password manager – without this password you will no longer be able to access the portal.

WHAT IT’S ABOUT

What is the Merchant Online Portal?

The Merchant Online Portal – MOP for short – is the central platform of your acquirer TeleCash byFiserv. Here you can track your card sales, view transactions in detail and access all statements.

Track sales

All transactions with credit and international debit cards – updated daily, searchable, exportable.

View invoices

Statements, reports and all the documents you need for accounting and trustees – available at any time.

You can log in via https://mop.telecash.de/mop/tc – we recommend that you save the page as a bookmark.

PREPARATION

What information and documents we need

From you to us

  • All e-mail addresses that should later have access to MOP
  • First and last name per authorized person
  • Function or role in the company (e.g. owner, accounting)
  • Contact telephone for queries

On your device

  • Microsoft Authenticator (App Store / Google Play)
  • Current browser: Chrome, Firefox or Edge
  • PDF reader (e.g. Adobe Acrobat)
  • CSV-capable program (e.g. Excel) for reports
PROCESS

What happens after receiving the access data

As soon as you receive the welcome e-mail from TeleCash, the 24-hour clock starts. Stick to this sequence.

01 – Install Microsoft Authenticator

Download the app on your smartphone – whether it’s a private or business device. In the App Store for iPhone, in the Google Play Store for Android. Search specifically for Microsoft Authenticator – not for “Authenticator” in general, otherwise you will end up with one of the many third-party apps that TeleCash does not accept. You don’t need a Microsoft account – the app works without one.

02 – Check welcome mail

You will receive an e-mail from TeleCash with your user ID and an activation link. Check your spam folder if you can’t find anything. Make a note of your user ID – it remains permanent, even after changing your password.

03 – Open activation link – within 24 hours

Click on the link in the email. Allow at least 15 minutes and complete the process in one go. If you cancel the process and the link expires in the meantime, you will need to request a new one.

04 – Pair Microsoft Authenticator

A QR code appears in the browser. Open the Microsoft Authenticator, tap the plus symbol in the top right-hand corner and select Anderes Konto (Google, Facebook etc.). Then scan the QR code from the screen. The app will now show you a 6-digit code that changes every 30 seconds – you will need this code every time you log in.

Important: Do not select “Business or school account”, this is only for Microsoft’s own accounts – TeleCash runs as a standard OTP provider under “Other account”.

05 – Assign new password

You must assign your own password immediately after logging in for the first time. TeleCash sets clear requirements:

  • At least 9 characters
  • At least one upper and one lower case letter
  • At least one digit
  • At least one special character (e.g. ! $ # %)
  • No more than two identical characters in a row
  • Expires after 60 days and must be renewed

06 – Save password securely

Enter the new password immediately into a password manager – 1Password, Bitwarden, Apple Keychain or another service of your choice. Not in Excel, not on a piece of paper on the screen. From now on, you will always log in via https://mop.telecash.de/mop/tc with your user ID, password and authenticator code.

IN EVERYDAY LIFE

What you should always look out for

Do not delete Authenticator

The Microsoft Authenticator belongs on the smartphone that you use permanently – whether for personal or business use. If you change devices, transfer the account beforehand using a cloud backup – otherwise you will have to apply for access again.

Renew password every 60 days

MOP automatically forces you to change your password. Take two minutes to do this and update your password manager directly.

Do not share login data

Each person has their own access. Shared logins are taboo for security and compliance reasons – and a problem in the event of an audit.

Keep your browser up to date

MOP runs on Chrome, Firefox and Edge. Outdated browsers can cause problems with login or reports. Keep yours up to date.

Is it hanging somewhere?

If the activation link has expired, the authenticator does not pair or you have forgotten an e-mail address – get in touch. We’ll solve it together faster than you can on your own.

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Merchant Online Portal is a service provided by Fiserv. SwiPay provides access as an independent acquiring partner. This page is part of the SwiPay Help Center – it supplements the official TeleCash user manual, but does not replace it.