Help Center
Here you will find instructions for the tools you use every day with SwiPay – concise, clear, at your own pace. If you land here, you don’t have a marketing need, but a specific question. This is exactly what the help center is designed for.
It is deliberately separate from the other areas of our site. In the knowledge section, we explain payment fundamentally – roles, structures, terms. The payment solutions are about classification and selection. This is about application: how to log in, where to find a statement, what a certain error message means.
The instructions are designed so that you can understand them even if you are solving an acute problem. Short paragraphs, clear sequence, no detours. You shouldn’t have to learn here, you should make progress.
Classification
The help pages supplement the official manuals of the respective providers – they do not replace them. If you are stuck on a detail that is not listed here, the official manual is always the authoritative source.
What you’ll find here is the direct answer to the questions that come up most frequently in practice. Tidy, in your language, without provider jargon.
Topics at a glance
You can currently find help on the Merchant Online Portal (MOP) from TeleCash byFiserv. Further areas will be added as soon as they become relevant for our merchants.
If you get stuck here
Write to us at support@swipay.ch with two or three sentences about what you wanted to do and where the problem is. We answer personally – no ticket system, no automatic auto-reply.
This page brings together our offers of help. The individual resources refer to the official sources of the providers and supplement them with the practical view from everyday SwiPay life.
