Frequently asked questions
We are happy to answer all your questions about payment personally. We would like to answer some of the questions we receive time and again in our FAQ.
FAQs
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Will my sales be paid out in Swiss francs?
All sales made – whether at the terminal or in e-commerce – will of course be transferred to your account in Swiss francs. The statement shows transparently and in detail through which “channel” the sales were made.
What should I do if I have questions about my invoice or other issues?
SwiPay also stands for “unified contact” – as our customer, you always have just one contact person who is responsible for you in all topics and areas. From the conclusion of the contract to all operational issues during our cooperation. So get in touch with us or your consultant – we will be happy to take care of everything else.
How quickly is SwiPay set up before the payment can be used in my company?
Like all other providers, SwiPay is subject to legal requirements and regulations that we must also strictly adhere to. Ultimately, it’s about money – your money. However, provided we have received all the necessary documents from you, we normally need 72 hours from receipt of the contract before you can make your first transactions via our platform.
Which sectors and customers is SwiPay aimed at? Are there any restrictions for me?
SwiPay sees itself as a payment network for all customers and sectors. Due to the existing regulations, only very few industries (e.g. gambling, casinos) are excluded. However, all other sectors and customers – regardless of their turnover – are very welcome and so far we have been able to work out an attractive offer for every interested new customer from every sector.
Is SwiPay only authorized for the Swiss market or can I also use it abroad?
SwiPay is based in Switzerland and, of course, this alone makes the domestic market particularly relevant. All technical requirements (including ep2) are fully met. However, SwiPay already has customers with cross-border locations throughout the D-A-CH region, which we can serve without any restrictions. And through our e-commerce customers, we are active all over the world anyway.
Which card and payment methods can I use via SwiPay?
SwiPay’s partners meet all the requirements of the Swiss market and are of course ep2-certified. This means that you can process all cards and payment methods via SwiPay.
The payment methods that SwiPay covers.
Ask us about missing payment methods.
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