{"id":37467,"date":"2026-10-15T16:02:50","date_gmt":"2026-10-15T14:02:50","guid":{"rendered":"https:\/\/swipay.ch\/help-center\/contract-documents-identification\/"},"modified":"2026-10-15T16:56:31","modified_gmt":"2026-10-15T14:56:31","slug":"contract-documents-identification","status":"publish","type":"page","link":"https:\/\/swipay.ch\/en\/help-center\/contract-documents-identification\/","title":{"rendered":"Contract Documents & Identification"},"content":{"rendered":"

Help Center<\/a> | Address Verification<\/p>\n<\/div>

ONBOARDING HELP<\/h6><\/div>

Address Verification for Your Card Acceptance Agreement<\/h1><\/div>

In addition to your ID and an extract from the commercial register, we need a current proof of address for your contract with TeleCash byFiserv. Here you can find out why this is required by law, which documents we accept, and what happens to your documents. <\/p>\n<\/div><\/div><\/div><\/div><\/div>

READ THIS FIRST<\/h6><\/div>

Three Factors That Determine Your Activation<\/h2><\/div>
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One document is enough<\/h2><\/div>
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You submit a single document issued in your name or in your company’s name. See below for a list of acceptable documents. <\/p>\n<\/div>

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No older than three months<\/h2><\/div>
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We cannot accept older documents because they do not prove that the address is still valid today. Be sure to check the date of issue before you scan anything. <\/p>\n<\/div>

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No Proof, No Activation<\/h2><\/div>
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The Money Laundering Act prohibits entering into a business relationship without full identification. Until we receive confirmation of your address, we cannot activate your contract. <\/p>\n<\/div>

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WHAT IT’S ABOUT<\/h6><\/div>

Why German law applies to your Swiss business<\/h2><\/div>

If your contract is with TeleCash byFiserv, your card payments are processed from Bad Homburg, Germany. As a payment service provider, TeleCash is regulated by the German Federal Financial Supervisory Authority (BaFin) and, in accordance with the German Anti-Money Laundering Act (GwG), must identify every contracting party before the business relationship begins. It doesn\u2019t matter whether your business is based in Germany or Switzerland. <\/p>\n

According to Section 11(4) of the Anti-Money Laundering Act (GwG), the address of the registered office or principal place of business must be collected for companies, and the residential address for individuals. This applies to both your business and the person signing the contract. Section 12 of the Anti-Money Laundering Act (GwG) specifies which documents may be used to verify this information. Because the address cannot always be verified using standard Swiss documents, we require additional proof. <\/p>\n<\/div><\/div><\/div><\/div><\/div>

BACKGROUND<\/h6><\/div>

Why an ID and an extract from the commercial register aren’t enough<\/h2><\/div>
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No address on the ID card<\/h2><\/div>
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Swiss passports and ID cards do not include a residential address. Therefore, your address cannot be verified using these documents. <\/p>\n<\/div>

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Legal domicile is not the same as location<\/h2><\/div>
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The commercial register extract shows your company’s registered address. This is not necessarily the location where your terminal is in use. <\/p>\n<\/div>

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Not every business is registered<\/h2><\/div>
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Sole proprietorships with annual revenue of less than CHF 100,000 are often not listed in the commercial register. For these businesses, there is no extract available that could verify their address. <\/p>\n<\/div>

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The address must be current<\/h2><\/div>
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A recent document confirms that your address is still current. That is why we are asking for a current document, not just any document. <\/p>\n<\/div>

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PREPARATION<\/h6><\/div>

What types of documentation do we accept?<\/h2><\/div>

Please send us one<\/strong> of the following documents. It must be in your name or your company’s name and must not<\/strong> be more than three months old<\/strong>. <\/p>\n<\/div>