{"id":35652,"date":"2026-04-30T13:52:55","date_gmt":"2026-04-30T11:52:55","guid":{"rendered":"https:\/\/swipay.ch\/help-center\/mop-help-center\/operation-navigation\/"},"modified":"2026-05-02T07:50:58","modified_gmt":"2026-05-02T05:50:58","slug":"02-navigation","status":"publish","type":"page","link":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/02-navigation\/","title":{"rendered":"Operation & navigation"},"content":{"rendered":"

MOP Help Center<\/a> | 02 Operation & Navigation<\/p>\n<\/div>

BASICS<\/h6><\/div>

Operation & navigation<\/h1><\/div>

How the portal is structured, which modules are available and how you can navigate it quickly – explained in a compact format.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

THE TWO MODULES<\/h6><\/div>

Search and billing & reports<\/h2><\/div>

The Merchant Online Portal has two main modules. Which one you see depends on your authorization – some users have access to one, others to both.<\/p>\n<\/div>

<\/i><\/span><\/div>

Search<\/h3><\/a><\/div>
<\/div>
\n

Here you can research authorizations, transactions, collectors, balances, payments, chargebacks and – if activated – interchange data.<\/p>\n<\/div>

<\/div>To the instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Invoices & reports<\/h3><\/a><\/div>
<\/div>
\n

Here you will find your statements, reports and documents from the last 180 days – each available for download as a PDF or CSV.<\/p>\n<\/div>

<\/div>To the instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/div><\/div>

You can switch between the modules using the top navigation bar or the large boxes on the start page. The active module is highlighted in color.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

GENERAL OPERATION<\/h6><\/div>

What you should know across the board<\/h2><\/div>
<\/i><\/span><\/div>

Language<\/h4><\/div>
<\/div>
\n

German and English are available. You can make your selection via the drop-down menu at the top right before logging in<\/strong>. The language cannot be changed after logging in.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Data availability<\/h4><\/div>
<\/div>
\n

You can access data from the last 180 days<\/strong>. In authorizations, transactions and payments, the search is also limited to a maximum of 31 days at a time<\/strong>.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Tooltips<\/h4><\/div>
<\/div>
\n

If you move the mouse pointer over the small question mark symbol, quick info on the respective field appears. This is helpful if you are not sure what a term means.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Calendar<\/h4><\/div>
<\/div>
\n

You will find a calendar symbol next to each date field. Underlined days show the days on which data is available. Click on the day and the date will be adopted.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Data status<\/h4><\/div>
<\/div>
\n

At the top right of each screen you can see when the data was last updated. Authorizations are updated five times a day, all other areas once a day.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Hit limit<\/h4><\/div>
<\/div>
\n

A search results list shows a maximum of 3000 hits<\/strong>. More is not possible – if you need more, narrow the search or make two queries.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>
SEVERAL LOCATIONS<\/h6><\/div>

Select and change business partners<\/h2><\/div>

If you have access to several business partners – for example in a branch operation or holding structure – you must first select which one you want to work with after logging in.<\/p>\n<\/div>

<\/i><\/i><\/span>Enter business partner no. <\/span><\/a><\/h4><\/div>
\nYou can find the business partner number (merchant ID) on your statements. Enter it in the field and confirm with Suchen<\/code>. The respective search mask with the partner’s master data will then open in the header area.<\/div><\/div><\/div>

<\/i><\/i><\/span>Business partner no. not at hand? <\/span><\/a><\/h4><\/div>
\nClick on the link Sie kennen Ihre H\u00e4ndler-ID nicht?<\/code> and search for company name, address, city or country. Search tip: You can enter partial details – the system searches “like”.<\/div><\/div><\/div>

<\/i><\/i><\/span>Change during the session<\/span><\/a><\/h4><\/div>
You can use the Gesch\u00e4ftspartner wechseln<\/code> button in the header to switch to a different retailer ID at any time without having to log in again.<\/div><\/div><\/div><\/div><\/div>
<\/i><\/span>Note Hierarchy:<\/strong> If you have access to a business hierarchy with several branches, an additional option appears in the search masks. Select Ja<\/code> to search the entire hierarchy or Nein<\/code> to limit the search to the selected partner.<\/span><\/div>