{"id":35627,"date":"2026-05-01T22:21:12","date_gmt":"2026-05-01T20:21:12","guid":{"rendered":"https:\/\/swipay.ch\/help-center\/mop-help-center\/manage-profile\/"},"modified":"2026-05-02T07:58:02","modified_gmt":"2026-05-02T05:58:02","slug":"05-profile","status":"publish","type":"page","link":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/","title":{"rendered":"Manage profile"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-right:20px;--awb-padding-bottom:80px;--awb-padding-left:20px;--awb-background-image:linear-gradient(135deg, var(--awb-color4) 0%,var(--awb-color5) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-color:rgba(255,255,255,0.7);\"><p><a style=\"color: rgba(255,255,255,0.85);\" href=\"..\/\">MOP Help Center<\/a> | 05 Manage profile<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:28.8;line-height:var(--awb-typography2-line-height);\">ACCOUNT<\/h6><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;--fontSize:49.76;line-height:var(--awb-typography1-line-height);\">Manage profile<\/h1><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-color:rgba(255,255,255,0.92);\"><p>Change personal data, renew your application password, enter a secret question &#8211; everything relating to your account in one place.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:2%;--awb-margin-bottom:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:28.8;line-height:var(--awb-typography2-line-height);\">ENTRY<\/h6><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;--fontSize:49.76;line-height:var(--awb-typography1-line-height);\">How to access your profile area<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>Click on <code>Ihr Profil<\/code> in the navigation bar at the top. You will see all your stored data and can adjust it directly.<\/p>\n<\/div><div class=\"fusion-alert alert general alert-info fusion-alert-center awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-margin-top:20px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-info-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><strong>Important:<\/strong> All fields in the profile are mandatory. If you change something, all fields must still be filled in &#8211; otherwise the change cannot be saved.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:2%;--awb-margin-bottom:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:28.8;line-height:var(--awb-typography2-line-height);\">AREA 1<\/h6><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;--fontSize:49.76;line-height:var(--awb-typography1-line-height);\">Customize personal data<\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>Four fields, all mandatory. This is where you enter how TeleCash can reach you.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-timeline-horizontal content-left content-boxes-icon-on-top content-boxes-timeline-layout has-flex-alignment fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color3);--awb-border-radius-top-left:20px;--awb-border-radius-top-right:20px;--awb-border-radius-bottom-right:20px;--awb-border-radius-bottom-left:20px;--awb-alignment:stretch;--awb-body-color:var(--awb-color6);--awb-title-color:var(--awb-color5);--awb-iconcolor:var(--awb-color5);--awb-item-margin-top:1%;--awb-item-margin-bottom:1%;--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">First name<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Your first name as an authorized user.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Surname<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Your last name.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">e-mail<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Allowed are letters, numbers and the special characters <code>_<\/code> <code>-<\/code> <code>.<\/code> <code>@<\/code>. Other characters are rejected.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-phone fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Telephone<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><strong>Digits only<\/strong> &#8211; no spaces, no hyphens, no brackets. Also no international spelling with a plus sign.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:var(--awb-typography3-font-size);--awb-line-height:var(--awb-typography3-line-height);--awb-letter-spacing:var(--awb-typography3-letter-spacing);--awb-text-transform:var(--awb-typography3-text-transform);--awb-text-color:var(--awb-color5);--awb-margin-top:20px;--awb-text-font-family:var(--awb-typography3-font-family);--awb-text-font-weight:var(--awb-typography3-font-weight);--awb-text-font-style:var(--awb-typography3-font-style);\"><p style=\"text-align: center;\">After a successful change, you will receive a confirmation message in the system.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:2%;--awb-margin-bottom:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:28.8;line-height:var(--awb-typography2-line-height);\">AREA 2<\/h6><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;--fontSize:49.76;line-height:var(--awb-typography1-line-height);\">Application password and secret question<\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p>The request password is <strong>not<\/strong> the same as your login password. It is used when you request a password reset &#8211; as an additional identity check.<\/p>\n<p>Instead of a classic password, you enter a <strong>secret question<\/strong> with an answer. If you forget your login password, the system will ask you this question before sending you an initial password.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e7e2dc;border-color:#e7e2dc;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:41.48;line-height:var(--awb-typography1-line-height);\">How to create the secret question<\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e7e2dc;border-color:#e7e2dc;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:10px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34.56;line-height:var(--awb-typography1-line-height);\">01 &#8211; Click on box<\/h4><\/div><div class=\"fusion-text fusion-text-7\"><p>In the profile area you will find the box for the application password. Click on it to activate the change mode.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e7e2dc;border-color:#e7e2dc;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:10px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34.56;line-height:var(--awb-typography1-line-height);\">02 &#8211; Select secret question<\/h4><\/div><div class=\"fusion-text fusion-text-8\"><p>From the drop-down menu, select a predefined secret question. Choose one whose answer remains the same &#8211; no &#8220;favorite food&#8221;, because this could change.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e7e2dc;border-color:#e7e2dc;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:10px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34.56;line-height:var(--awb-typography1-line-height);\">03 &#8211; Enter answer<\/h4><\/div><div class=\"fusion-text fusion-text-9\"><p>Type in the solution word. Pay attention to upper and lower case &#8211; the answer must be entered exactly as you enter it here when resetting the password. Make a note of it in a safe place.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e7e2dc;border-color:#e7e2dc;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:10px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34.56;line-height:var(--awb-typography1-line-height);\">04 &#8211; Save<\/h4><\/div><div class=\"fusion-text fusion-text-10\"><p>Click on <code>Abschicken<\/code>. You will receive a confirmation that the change has been saved.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:2%;--awb-margin-bottom:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography2-font-size);\"><h6 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography2-font-family);font-weight:var(--awb-typography2-font-weight);font-style:var(--awb-typography2-font-style);margin:0;letter-spacing:var(--awb-typography2-letter-spacing);text-transform:var(--awb-typography2-text-transform);font-size:1em;--fontSize:28.8;line-height:var(--awb-typography2-line-height);\">HYGIENE<\/h6><\/div><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-bottom:40px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;--fontSize:49.76;line-height:var(--awb-typography1-line-height);\">Three profile routines<\/h2><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-2 content-boxes-timeline-horizontal content-left content-boxes-icon-on-top content-boxes-timeline-layout has-flex-alignment fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color3);--awb-border-radius-top-left:20px;--awb-border-radius-top-right:20px;--awb-border-radius-bottom-right:20px;--awb-border-radius-bottom-left:20px;--awb-alignment:stretch;--awb-body-color:var(--awb-color6);--awb-title-color:var(--awb-color5);--awb-iconcolor:var(--awb-color5);--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-times fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Act immediately in the event of staff changes<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>If an employee leaves the company, MOP access must be deactivated. Security gap and compliance issue in one.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-key fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Document secret question<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>The answer to the secret question belongs in your password manager &#8211; together with the login. Otherwise you will find yourself standing in front of a locked door if you reset your password.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color3);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-phone-alt fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Keep your telephone number up to date<\/h4><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>TeleCash uses them for queries regarding security-related transactions. Outdated numbers can lead to delays if something needs to be clarified.<\/p>\n<\/div><div class=\"content-box-shortcode-timeline\" style=\"border-color:rgba(255,255,255,0);top:67px;-webkit-transition-duration: 350ms;animation-duration: 350ms;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;flex-grow:10;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-timeline-horizontal content-left content-boxes-icon-on-top content-boxes-timeline-layout fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color1);--awb-body-color:var(--awb-color6);--awb-title-color:var(--awb-color5);--awb-iconcolor:var(--awb-color5);--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"..\/04-statements\/\" target=\"_self\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:30px;width:30px;line-height:16px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:28px;width:28px;line-height:28px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:14px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-arrow-left fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Invoices &amp; reports<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>04 &#8211; Previous page<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-timeline-horizontal content-left content-boxes-icon-on-top content-boxes-timeline-layout fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color1);--awb-body-color:var(--awb-color6);--awb-title-color:var(--awb-color5);--awb-iconcolor:var(--awb-color5);--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"..\/\" target=\"_self\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:30px;width:30px;line-height:16px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:28px;width:28px;line-height:28px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:14px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-th-large fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Help center overview<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Back<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-5 content-boxes-timeline-horizontal content-left content-boxes-icon-on-top content-boxes-timeline-layout fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color1);--awb-body-color:var(--awb-color6);--awb-title-color:var(--awb-color5);--awb-iconcolor:var(--awb-color5);--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"..\/06-messages\/\" target=\"_self\"><div class=\"icon\" style=\"-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><span style=\"height:30px;width:30px;line-height:16px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color5);box-sizing:content-box;border-radius:10%;\"><i style=\"border-color:var(--awb-color5);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:28px;width:28px;line-height:28px;border-radius:10%;position:relative;top:auto;left:auto;margin:0;border-radius:10%;font-size:14px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-arrow-right fas circle-yes\"><\/i><\/span><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">System messages<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>06 &#8211; Next page<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:var(--awb-typography5-font-size);--awb-line-height:var(--awb-typography5-line-height);--awb-letter-spacing:var(--awb-typography5-letter-spacing);--awb-text-transform:var(--awb-typography5-text-transform);--awb-text-color:var(--awb-color5);--awb-text-font-family:var(--awb-typography5-font-family);--awb-text-font-weight:var(--awb-typography5-font-weight);--awb-text-font-style:var(--awb-typography5-font-style);\"><p style=\"text-align: center;\">Merchant Online Portal is a service provided by Fiserv. SwiPay provides access as an independent acquiring partner. This page is part of the SwiPay Help Center &#8211; it supplements the official TeleCash user manual, but does not replace it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":35596,"menu_order":865,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-35627","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Manage profile | SwiPay AG - CH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage profile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/\" \/>\n<meta property=\"og:site_name\" content=\"SwiPay AG - CH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/swipay.payment\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-02T05:58:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/swipay.ch\/wp-content\/uploads\/2026\/03\/SwiPay_Logo_1200x675.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/05-profile\\\/\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/05-profile\\\/\",\"name\":\"Manage profile | SwiPay AG - CH\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#website\"},\"datePublished\":\"2026-05-01T20:21:12+00:00\",\"dateModified\":\"2026-05-02T05:58:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/05-profile\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/05-profile\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/05-profile\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"SwiPay\",\"item\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Center\",\"item\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"MOP Help Center\",\"item\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Manage profile\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\",\"name\":\"SwiPay AG | Schweiz\",\"description\":\"Das Bezahlnetzwerk\",\"publisher\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#organization\"},\"alternateName\":\"SwiPay\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/swipay.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#organization\",\"name\":\"SwiPay AG\",\"alternateName\":\"SwiPay\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/swipay.ch\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SwiPay_Waben_696x696.png\",\"contentUrl\":\"https:\\\/\\\/swipay.ch\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SwiPay_Waben_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"SwiPay AG\"},\"image\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/swipay.payment\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/swipay-ag\\\/\",\"https:\\\/\\\/www.instagram.com\\\/swipay.payment\",\"https:\\\/\\\/www.wikidata.org\\\/wiki\\\/Q138841910\"],\"description\":\"SwiPay ist das unabh\u00e4ngige BEZAHLNETZWERK f\u00fcr den D-A-CH-Handel. Wir verbinden H\u00e4ndler mit den richtigen Zahlungsl\u00f6sungen \u2013 herstellerunabh\u00e4ngig, transparent und mit Schweizer Pr\u00e4zision.\",\"email\":\"support@swipay.ch\",\"telephone\":\"+41445150130\",\"legalName\":\"SwiPay AG\",\"foundingDate\":\"2022-11-21\",\"vatID\":\"CHE-384.508.205\",\"duns\":\"481271381\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Manage profile | SwiPay AG - CH","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/","og_locale":"en_US","og_type":"article","og_title":"Manage profile","og_url":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/","og_site_name":"SwiPay AG - CH","article_publisher":"https:\/\/www.facebook.com\/swipay.payment","article_modified_time":"2026-05-02T05:58:02+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/swipay.ch\/wp-content\/uploads\/2026\/03\/SwiPay_Logo_1200x675.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/","url":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/","name":"Manage profile | SwiPay AG - CH","isPartOf":{"@id":"https:\/\/swipay.ch\/en\/#website"},"datePublished":"2026-05-01T20:21:12+00:00","dateModified":"2026-05-02T05:58:02+00:00","breadcrumb":{"@id":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/05-profile\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"SwiPay","item":"https:\/\/swipay.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Help Center","item":"https:\/\/swipay.ch\/en\/help-center\/"},{"@type":"ListItem","position":3,"name":"MOP Help Center","item":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/"},{"@type":"ListItem","position":4,"name":"Manage profile"}]},{"@type":"WebSite","@id":"https:\/\/swipay.ch\/en\/#website","url":"https:\/\/swipay.ch\/en\/","name":"SwiPay AG | Schweiz","description":"Das Bezahlnetzwerk","publisher":{"@id":"https:\/\/swipay.ch\/en\/#organization"},"alternateName":"SwiPay","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/swipay.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/swipay.ch\/en\/#organization","name":"SwiPay AG","alternateName":"SwiPay","url":"https:\/\/swipay.ch\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/swipay.ch\/en\/#\/schema\/logo\/image\/","url":"https:\/\/swipay.ch\/wp-content\/uploads\/2026\/03\/SwiPay_Waben_696x696.png","contentUrl":"https:\/\/swipay.ch\/wp-content\/uploads\/2026\/03\/SwiPay_Waben_696x696.png","width":696,"height":696,"caption":"SwiPay AG"},"image":{"@id":"https:\/\/swipay.ch\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/swipay.payment","https:\/\/www.linkedin.com\/company\/swipay-ag\/","https:\/\/www.instagram.com\/swipay.payment","https:\/\/www.wikidata.org\/wiki\/Q138841910"],"description":"SwiPay ist das unabh\u00e4ngige BEZAHLNETZWERK f\u00fcr den D-A-CH-Handel. Wir verbinden H\u00e4ndler mit den richtigen Zahlungsl\u00f6sungen \u2013 herstellerunabh\u00e4ngig, transparent und mit Schweizer Pr\u00e4zision.","email":"support@swipay.ch","telephone":"+41445150130","legalName":"SwiPay AG","foundingDate":"2022-11-21","vatID":"CHE-384.508.205","duns":"481271381","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"_links":{"self":[{"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/pages\/35627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/comments?post=35627"}],"version-history":[{"count":7,"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/pages\/35627\/revisions"}],"predecessor-version":[{"id":35729,"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/pages\/35627\/revisions\/35729"}],"up":[{"embeddable":true,"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/pages\/35596"}],"wp:attachment":[{"href":"https:\/\/swipay.ch\/en\/wp-json\/wp\/v2\/media?parent=35627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}