{"id":35596,"date":"2026-04-30T16:17:36","date_gmt":"2026-04-30T14:17:36","guid":{"rendered":"https:\/\/swipay.ch\/help-center\/mop-help-center\/"},"modified":"2026-05-02T07:42:53","modified_gmt":"2026-05-02T05:42:53","slug":"mop-help-center","status":"publish","type":"page","link":"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/","title":{"rendered":"MOP Help Center"},"content":{"rendered":"

HELP CENTER<\/h6><\/div>

Merchant Online Portal for merchants explained<\/h1><\/div>

Everything you need in the MOP of TeleCash byFiserv – in six clearly separated areas. Choose the area that interests you at the moment.<\/p>\n<\/div>

Directly to the MOP login<\/span><\/a><\/div>
Contact SwiPay support<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
TOPICS<\/h6><\/div>

Which area are you currently working on?<\/h2><\/div>
<\/i><\/span><\/div>

Access & Registration<\/h3><\/a><\/div>
<\/div>
\n

Activation link, Microsoft Authenticator, assign password. The clean way to the first login.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Operation & navigation<\/h3><\/a><\/div>
<\/div>
\n

Modules, buttons, language, data availability, tooltips, business partner change.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Search & Research<\/h3><\/a><\/div>
<\/div>
\n

Authorizations, transactions, collectors, balances, payments, chargebacks, interchange.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Invoices & reports<\/h3><\/a><\/div>
<\/div>
\n

Statements as PDF, reports as CSV, download documents, archive data.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Manage profile<\/h3><\/a><\/div>
<\/div>
\n

Change personal data, change application password, enter secret question.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/i><\/span><\/div>

Understanding system messages<\/h3><\/a><\/div>
<\/div>
\n

Common error messages, what they mean and how to fix them immediately.<\/p>\n<\/div>

<\/div>Open instructions<\/a>
<\/div>
<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>
THREE POINTS YOU SHOULD ALWAYS KEEP IN MIND<\/h6><\/div>

Before you get started<\/h2><\/div>
<\/i><\/span><\/div>

Activation link: Valid for 24 hours<\/h4><\/div>
<\/div>
\n

The link from the TeleCash welcome email expires after 24 hours. Plan an undisturbed quarter of an hour in good time.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Microsoft Authenticator - only this one<\/h4><\/div>
<\/div>
\n

Only the Microsoft Authenticator is mandatory. Other authenticator apps are not accepted. You do not need a Microsoft account for this.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/i><\/span><\/div>

Save password immediately<\/h4><\/div>
<\/div>
\n

Enter your new password directly into a password manager when you log in for the first time. No access without a password.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>

Do you need help now?<\/h2><\/div>

Whether it’s an expired activation link, Authenticator problems or a forgotten e-mail address: We’ll solve it faster together.<\/p>\n<\/div>

Contact support<\/span><\/a><\/div>
To the MOP login<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

Merchant Online Portal is a service provided by Fiserv. SwiPay provides access as an independent acquiring partner. This page is part of the SwiPay Help Center – it supplements the official TeleCash user manual, but does not replace it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":35539,"menu_order":86,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-35596","page","type-page","status-publish","hentry"],"yoast_head":"\nMOP Help Center | SwiPay AG - CH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MOP Help Center\" \/>\n<meta property=\"og:url\" content=\"https:\/\/swipay.ch\/en\/help-center\/mop-help-center\/\" \/>\n<meta property=\"og:site_name\" content=\"SwiPay AG - CH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/swipay.payment\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-02T05:42:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/swipay.ch\/wp-content\/uploads\/2026\/03\/SwiPay_Logo_1200x675.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/\",\"name\":\"MOP Help Center | SwiPay AG - CH\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#website\"},\"datePublished\":\"2026-04-30T14:17:36+00:00\",\"dateModified\":\"2026-05-02T05:42:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/mop-help-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"SwiPay\",\"item\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Center\",\"item\":\"https:\\\/\\\/swipay.ch\\\/en\\\/help-center\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"MOP Help Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\",\"name\":\"SwiPay AG | Schweiz\",\"description\":\"Das Bezahlnetzwerk\",\"publisher\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#organization\"},\"alternateName\":\"SwiPay\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/swipay.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#organization\",\"name\":\"SwiPay AG\",\"alternateName\":\"SwiPay\",\"url\":\"https:\\\/\\\/swipay.ch\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/swipay.ch\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SwiPay_Waben_696x696.png\",\"contentUrl\":\"https:\\\/\\\/swipay.ch\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SwiPay_Waben_696x696.png\",\"width\":696,\"height\":696,\"caption\":\"SwiPay AG\"},\"image\":{\"@id\":\"https:\\\/\\\/swipay.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/swipay.payment\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/swipay-ag\\\/\",\"https:\\\/\\\/www.instagram.com\\\/swipay.payment\",\"https:\\\/\\\/www.wikidata.org\\\/wiki\\\/Q138841910\"],\"description\":\"SwiPay ist das unabh\u00e4ngige BEZAHLNETZWERK f\u00fcr den D-A-CH-Handel. 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